Help center
Frequently Asked Questions
General
Where is your company located?
We are an online-first company serving customers across the US, Canada, UK, and Australia. Our operations team is based in the United States.
Do you have any retail locations?
We currently operate exclusively online. This allows us to keep our prices competitive and ship directly to your door.
Products
Are your accessories compatible with all vehicle makes and models?
Compatibility varies by product. Each product listing includes vehicle fitment information. If you're unsure whether an item fits your car, feel free to reach out before ordering and we'll help confirm.
Are your products genuine OEM or aftermarket?
Our accessories are premium aftermarket products. They are designed to meet or exceed OEM specifications and are rigorously tested for quality and durability.
How do I know which accessory fits my vehicle?
Each product page lists compatible vehicles and any required specifications. When in doubt, check your vehicle's owner manual for dimensions or contact us with your year, make, and model.
Do products come with installation instructions?
Yes — most accessories include printed instructions. For complex installs, we also recommend watching manufacturer tutorial videos or consulting a professional installer.
Are your accessories weatherproof and durable?
Our exterior accessories are made from weather-resistant materials designed to handle heat, cold, rain, and UV exposure. Interior products use materials that resist fading, cracking, and everyday wear.
Will any accessories affect my vehicle's warranty?
Under the Magnuson-Moss Warranty Act, manufacturers cannot void your warranty simply for using aftermarket parts. However, if a product causes direct damage, it may affect that specific component's coverage. We recommend consulting your dealer if you have concerns.
Orders & Payment
How do I make changes after my order has been placed?
Please contact us as soon as possible. If your order hasn't shipped yet, we can usually modify or cancel it. Once shipped, we're unable to make changes but you can initiate a return after delivery.
How do I use a discount code when ordering?
Enter your code in the discount field at checkout. The discount will be applied to your order total before payment.
Why was my payment declined?
A declined payment is usually due to incorrect card details, insufficient funds, or a bank security hold. Double-check your billing address and card number, or try a different payment method. If the issue persists, contact your bank.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, and Link. All payments are processed securely through Stripe.
How do you secure my payment information?
We never store your card details. All payment processing is handled by Stripe, which is PCI DSS Level 1 certified — the highest level of payment security available.
Is my personal information kept private?
Absolutely. We do not sell or share your personal information with third parties for marketing purposes. Your data is used solely to process and fulfill your order. Please see our Privacy Policy for full details.
Shipping & Returns
Where do you ship to, and how much does shipping cost?
We ship to the United States, Canada, United Kingdom, and Australia — and shipping is free on every order, with no minimum. The price you see is the price you pay; no shipping charges are added at checkout.
How long until I receive my order?
Most orders ship within 1–2 business days. Domestic US orders typically arrive within 3–7 business days. International orders may take 7–21 business days depending on destination and customs clearance.
Will I have to pay customs duties, taxes, or other fees?
International orders may be subject to import duties and taxes levied by your country. These fees are the responsibility of the customer and are not included in our prices or shipping charges.
What if I'm not satisfied with my purchase after receiving it?
We want you to love your purchase. If you're not satisfied, contact us within 30 days of delivery and we'll work to make it right — whether that's an exchange, store credit, or a refund.
What is your return policy?
We accept returns within 30 days of delivery on unused items in original packaging. Sale items and installed accessories are final sale. To start a return, contact us with your order number and we'll send you instructions.