Refund & Return Policy

If your order has not shipped yet, you can cancel it yourself — no email, no waiting for us to reply. Sign in, open your orders, and choose Cancel. The refund goes back to your original payment method automatically.

Once an order has shipped the button stops working, because the parcel is already with the carrier. Email us at orders@optimaitech.com and we will sort it out — usually as a return once it reaches you.

Cancelling is deliberately no harder than ordering. If you ever find it is, tell us, because that is a bug.

You have 30 days from delivery to request a return on an item that is unused, in resalable condition, and in its original packaging. Get in touch first and we will confirm the return address.

Once your return arrives and we have checked it, we refund the full price you paid to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.

If something arrives broken, faulty, or simply is not what you ordered, contact us within 30 days with a photo. We will replace it or refund you in full, including any return postage. You do not pay to fix our mistake.

For a change-of-mind return, you cover the cost of sending the item back. For anything faulty, damaged or incorrect, we cover it.

Items that have been fitted, used, modified, or damaged after delivery, and anything returned without its original packaging. If you are unsure whether something qualifies, ask before sending it — we would rather advise you first than turn a parcel away.

This policy sits on top of your statutory rights, it does not replace them. If the law where you live gives you longer to cancel or stronger remedies for faulty goods, those rights apply.

Email orders@optimaitech.com or use the contact form with your order number and what went wrong. You can find your order number in your confirmation email or on the order tracking page.