Shipping Policy

The United States, Canada, the United Kingdom and Australia. If your country is not in that list, checkout will not accept the address. We are happy to hear where you would like us to ship next.

Free, everywhere we ship, with no minimum order. Delivery is built into the listed price rather than added at the end, so the number you see on the product page is the number you pay.

Orders are usually dispatched within 1–3 business days. After that, allow roughly 5–12 business days for the US and Canada, and 7–21 business days for the UK and Australia.

These are estimates rather than guarantees. Customs, carrier backlogs and peak periods can add time, and none of it is within our control once a parcel is handed over.

When your order ships we email you, and if a tracking number is available it is in that email. You can also check progress any time on the order tracking page using your order number and the email you ordered with.

Not every shipment carries end-to-end tracking. If yours does not, or tracking has not moved in a while, contact us and we will chase it.

Orders outside the United States may attract import duties or taxes set by your country. These are not included in our prices and are the recipient's responsibility. We cannot predict them or mark parcels as gifts.

Please check your shipping address at checkout — we cannot redirect a parcel once it has been handed to the carrier. If an order comes back to us because the address was wrong, we will reship it once you confirm the correct one.

If your order has not arrived well past the estimate above, email orders@optimaitech.com with your order number. We will trace it, and replace or refund it if it is genuinely lost.